What types of information we collect from you depends on how you use the Services, what Services you use, and what information you choose to provide or make available to us. We collect information from you when you:
Information related to the creation of accounts or that otherwise identifies you as a customer or end user of ISO+ is what we call “Customer Information.” Customer Information may include certain “personally identifiable information” or “PII”, such as your name, email address, gender, postal address and phone number. It also may include payment information, such as payment method, credit card information, and any contact information (such as name and postal address) associated with payment billing information. If you are an end user using the Services through an account created on your behalf by an ISO+ customer (such as an employer, organisation of which you are a member or another individual), we may collect and process Customer Information about you on behalf of the ISO+ customer with whom your use of the Services is associated.
When you create an account with ISO+, we may collect certain Customer Information directly from you, or if you create your account using a third-party service (such as Google), we may collect Customer Information about you from the third-party service (such as your username or user ID associated with that third-party service). By choosing to create an account using a third-party service, you authorise us to collect the Customer Information necessary to authenticate your account with the third-party service provider.
ISO+ uses and transfers to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
One of the core aspects of the ISO+ platform is that you can upload any information, data, content, material – anything. We call anything you upload through the ISO+ “Content.” You (and anyone who can interact with your use of the ISO+) ultimately control the nature of the Content, and our collection, use, and disclosure practices with respect to Content are separate from those with respect to other sorts of information we collect, including Customer Information. As explained in detail above, we may also upload Content automatically with your authorisation from third-party service providers.
We may collect information about how you use the Services and your actions on the Services, including IP addresses, what software and hardware you use (such as browser types, operating systems, ISPs, platform type, device type, mobile device identifiers such as make and model, mobile carrier), pages or features of ISO+ used and associated dates and time stamps, search terms, links you click, whether you open messages sent to your account, and other statistics related to your usage of the Services. We may also use tools, including third-party tools, to collect analytics data. Some of this information is collected through the use of “cookies” and other tracking technologies, such as web beacons, session replay scripts, and similar technologies (“tracking technologies”). We may also work with third-party partners to employ tracking technologies.
In some cases, we may collect limited location information. For example, we may use Google Analytics to convert your IP address into a rough geolocation to understand in what areas our users are located and to improve and personalise ISO+ (for example, to display time data in the correct local time).
If you would prefer not to accept cookies or otherwise wish to disable our use of tracking technologies, please see “Managing Your Information” below. Please note that doing so may negatively impact your experience using the Services, as some features may not work properly.
We may collect information by aggregating and anonymising other information. The aggregation and anonymisation process prevents the information from being reassociated or identified with any one customer account, user, or individual. We may use aggregated and anonymised information for a wide variety of statistical and analytical purposes.
We use the information we collect for a variety of purposes, and how we use it depends on what we collect and what Services you use (or features of the Services). These purposes may include:
Specifically, we may use personally identifiable information (including those contained within the Customer Information or otherwise collected by us) for the above purposes, but only as to the extent necessary for the purposes for which you have provided us with the information to respond to inquiries or requests (including requests for customer support or technical assistance), to perform our obligations otherwise or act consistently with our Terms of Service, to respond to law enforcement or other governmental or legal authorities, and otherwise to use the information consistent with your instructions to us (both explicit, such as when you contact us directly with a request, and implied, such as when you engage us to provide you with the Services). If you wish to change these instructions, either by request, by correcting, amending, or deleting information we may have collected about you, or by opting out of certain data collection practices, please see “Managing Your Information” below.
We disclose the information we collect in the following cases:
We implement appropriate technical and organisational measures to protect the information we collect and store. Unfortunately, no security measures are 100% foolproof, and as such, no network or system (including ours) can be guaranteed to be 100% secure against destruction, loss, alteration, unauthorised disclosure of or access to information we collect and store. If you believe your information may not be secure for any reason, please contact us immediately at email@example.com
You have many choices in accessing the information we collect about you and about how we use or disclose that information. This section details many of those choices, including how you can exercise rights you may with respect to your information (including personally identifiable information), how you can opt out of collection and use of certain types of information for certain purposes (such as marketing), and how you can use your browser or third-party tools to disable certain collection methods (such as cookies or tracking technologies).
You may access, correct, amend, or delete Content by accessing it within ISO+, depending on your access level. You may control all Content you upload. Content you delete (including Content containing personal information) may be retained in archived or backup copies in order to enable you to use certain features like revision history. For instructions on how to permanently delete Content from your ISO+ account, please contact us at firstname.lastname@example.org. Please note that permanent deletion of Content through this process will impair or disable those features with respect to that Content.
You may access, correct, amend, or delete Customer Information we have about you by logging into your account and navigating to your Account page. If you wish to cancel your account, you may do so through your Account page. If you do, personally identifiable information associated with your account will be deleted as soon as is reasonably practical or as required by applicable law. Please note that we may retain information that is otherwise deleted in anonymised and aggregated form, in archived or backup copies as required pursuant to records retention obligations, or otherwise as required by law.
We may use some of the information we collect for marketing purposes, including sending you promotional communications about new ISO+ features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt out of the use of your information for these purposes, please follow the opt-out instructions by clicking “Unsubscribe” (or similar opt-out language) in those communications. You can also contact us at email@example.com to opt-out.
If you would prefer not to accept cookies or otherwise wish to disable our use of tracking technologies, most browsers and mobile devices allow you to change your settings so as to notify you when you receive cookies or other tracking technologies are being used and to choose whether or not to accept/allow it. Most browsers also allow you to disable or delete existing cookies or to automatically reject future cookies. Disabling cookies may limit your ability to use the Services.
Certain tracking technologies we use are related to advertising networks, and through those technologies, we may share certain information, such as IP addresses. No personally identifiable information is shared with these advertising networks, but please note that the information we share with those advertising networks might be combined with other information about you that those networks may have collected from other sources. To learn more about advertising networks and how to opt out of sharing information with them, please click here and here.
Certain tracking technologies we use involve the use of session replay scripts or other scripts that run directly from your browser. If you wish to disable these tracking technologies, you can install a third-party browser analytics blocker plug-in such as Ghostery.
We process and store information on servers located in Australia, and we may store information on servers and equipment in other countries depending on a variety of factors, including the locations of our users and service providers. By using the Services, you consent to the transfer of information (including Customer Information, Content, and personally identifiable information) to locations that may be outside of your country of residence, including Australia. You acknowledge and agree that, as a condition of providing any Content, you can legally transfer it to Australia or another country.
With respect to transfers of information out of the European Union (EU), we may process some personally identifiable information pursuant to data processing agreements that include the EU Standard Contractual Clauses. To learn more about our data processing agreements, please contact us at firstname.lastname@example.org.